Refund policy
Made to order, so here's how returns work
Every EvoCore piece is printed to order by our production partner after you place your order. Because nothing is pre-made, we don't accept returns or exchanges for change of mind, or for a size or color that was ordered correctly but didn't work out. Please check the size guide on each product page before ordering. If something is wrong with your order, we'll make it right.
What we cover
Email us within 14 days of delivery if your order:
- arrived damaged or defective (a flaw in the garment, or a print or ink problem)
- was misprinted (wrong design, placement or colors)
- is the wrong item, or not the size you ordered
- is missing an item
What we need from you
Email evocorestreetwear@evocore.uk with your order number, a short description, and clear photos of the whole item plus a close-up of the problem. For a wrong size, include a photo of the size tag. For a wrong or missing item, include the packing slip. We can't resolve a claim without photos. Please keep the item until your claim is settled.
How we make it right
Once your claim is approved, we'll send a free replacement, or refund you to your original payment method if you prefer. Please don't mail anything back unless we ask you to. Items sent back without our approval can't be processed.
Lost packages
If your order hasn't arrived by its estimated delivery date, email us with your order number as soon as possible. If the carrier confirms the package is lost, we'll send a free replacement. If tracking shows it was delivered but you can't find it, please check with neighbors, your building's mail area and your local post office, and contact the carrier. We can't replace a package marked delivered unless the carrier confirms an error.
Cancellations
You can cancel for a full refund until your order goes into production. Email us right away with your order number. Once printing has started, the order can't be canceled.
What we can't cover
- Change of mind, or a size or color that was ordered correctly
- Normal wear, or damage from not following the care instructions
- Claims reported more than 14 days after delivery
Questions? Email evocorestreetwear@evocore.uk. This policy doesn't affect your rights under applicable consumer law.